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1. How do I access my website? To access your website, you must have your username and password that you were given for your account.Then you can choose your favorite FTP client, to get live access to the files of your website. You must use these settings: FTP server: ftp.yourdomainname.com
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2. How do I access my email? To access your email account, you must have your username and password that you were given for your pop email account. Then you can setup Outlook/Express or Netscape Messenger, (or your favourite email client) to always download your mail. You must use these settings: Incoming Server: pop.yourdomainname.comOutgoing Server: smtp.yourisp.com
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3. My website is saying permission denied, why? Your website is saying this because it is unable to detect the default page in the current directory you are browsing. Raw directory listings are not allowed on TheyHost.com servers and require a default index page to be present, read on... You must have an index.html, index.shtml or index.php in the directory you are browsing to or else you will get the permission denied error. |
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4. Do I get a hit counter? Yes, a hit counter is free, just use our contact form to request that you be given a hit counter. We will also explain how to use it then.
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5. What is a Windows hosts file, and how do i use it to TEST my website before I transfer it to TheyHost.com? Before cancelling your hosting account with your current hosting company, you should setup an account with TheyHost.com and copy the contents to your webspace here. In order to TEST if your website is working properly on TheyHost.com or not you will have to trick your computer into thinking that TheyHost.com is the current hosting company. The Windows host file is how we can accomplish this, and it can be found in the following locations... Win9x - C:\windows\system32\drivers\hosts.samWinNT/2000 - C:\winnt\system32\drivers\etc\hostsand should look something like this: # Copyright (c) 1993-1999 Microsoft Corp. # # This is a sample HOSTS file used by Microsoft TCP/IP for Windows. # # This file contains the mappings of IP addresses to host names. Each # entry should be kept on an individual line. The IP address should # be placed in the first column followed by the corresponding host name. # The IP address and the host name should be separated by at least one # space. # # Additionally, comments (such as these) may be inserted on individual # lines or following the machine name denoted by a '#' symbol. # # For example: # # 102.54.94.97 rhino.acme.com # source server # 38.25.63.10 x.acme.com # x client host 127.0.0.1 localhostOpen the file that corresponds to your operating system into a text or notepad and add the following line to the bottom of this file 207.194.169.27 yourdomainname.comReplace yourdomainname.com with your domain name. |
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6. I am unable to FTP to my site, why?? They Host.com employs a FIREWALL to protect your websites from malicious hackers attempting to get into the system. This will adversely affect all FTP clients that have PASV (passive mode) turned on leaving them unable to connect to the firewall. You will have to consult your FTP programs help section for how to turn off PASV mode in order to connect. Please contact us for assistance. |
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7. How do I use my Free Counter? To use a counter on your web page with They Host, please request that your counter be activated press by filling out this contact form. You will receive counter name and the exact HTML needed for the counter to work on your web page. Just copy that HTML and paste it anywhere on your site that you want the counter to appear. Please contact us for assistance. |
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8. How do I get my banner shown on They Host.com? Banner are only for webhosting clients of They Host.com. When we place your banner on the site, it will be shown an equal number of times as other client's banners are shown. You can send us a banner, of a pixel size of 468 w x 60 h, no larger than 10kb in size to banners@theyhost.com. Specify your web site address and your username so we may properly link your banner with your site. Please allow 2 to 5 working days for your banner to be included. They Host.com reserves the right to selectively remove or reject banners that are of an inappropriate nature, based on their content. Please contact us if you feel that there is inappropriate or objectional advertising placed in a banner ad on the site. |
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9. What does an Email Auto-Responder do? An Email Auto-Responder is an automatic email system that will reply with a pre-determined message to the original sender of the email before you even receive that email. Many technical support email addresses have an auto-responder to inform the enquiring client about the conditions or expected wait times for support. You can access your email auto-responders from your Members login section, then View Accounts, then Edit Email accounts. |
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10. What is Fast Form Mail and how do I use it for my website? Fast Form Mail enables you to have a simple or complex contact form on your website. Your customers can use this form to send an email directly to you from your website! You collect the information that you specify in your own customized form setup. Any combination of info text boxes are allowed, to gather the precise amount of information you require from the customers browsing your website. If you are already a member, login here, and click on Fast Form Mail under Free Services, to receive further setup instructions. |
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11. What is POP before SMTP? How do I use it?We are happy to announce a new service for clients with TheyHost email services called, POP before SMTP. This allows you to send email thru your domainname anywhere in the world!
Traditionally you would send your email thru your ISP. You can now send email thru your domainname! Update your email settings now to use this new service! (*Great for laptop users on roaming internet! ) How it works: To send email from your domainname, you must authorize yourself by simply checking your domainname's POP email before sending your email! |
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12. What is a STRONG password?A strong password consists of letters, numbers, and special characters ( like !, @, #, $, %, ^, etc... ). You will have to use at least one of each letter, number and special character to make a strong password.
Security on the internet is of primary concern to us and we want to help protect your online information. By using a STRONG password with TheyHost your information is more secure from prying internet thiefs or vandals. You can begin using this method of creating passwords for all of your online activies and you will be better protected. By choosing a weak password you open yourself to easy attacks on your online information. Choose the right password! |
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